Refund and Returns Policy

Refund Policy – PetCarex

We want you to be satisfied with your purchase.

1. Returns

You may request a return within 30 days of receiving your order.

Conditions:

• Item must be unused or partially used
• Product packaging must be intact

2. Non-Returnable Items

We do not accept returns for:

• Fully used products
• Items marked as final sale

3. Refunds

Once your return is received and inspected:

• Refunds will be issued to the original payment method
• Processing time: 5–10 business days

4. Shipping Costs

• Original shipping costs are non-refundable
• Return shipping is paid by the customer

5. Damaged or Incorrect Items

If you receive a damaged or wrong item, contact us within 48 hours with proof (photo).

6. Contact

Email: support@petcarex.us